If you are planning to build an on-demand delivery app and wondering what should be the food delivery app features that will make your app stand out from Swiggy and Zomato, then this is your place. Building a food-delivery app like Swiggy and Zomato is an interesting challenge as it involves incorporating unique features and functionalities that are beyond imagination. Companies like Swiggy and Zomato have set high benchmarks, leveraging key features that make them stand out. Here’s an in-depth blog on 7 must-have on-demand food delivery app features that can help your application stand out and you know what? We can build all these 7 features! 😉
7 Must-Have On-Demand Food Delivery App Features
1. Food Delivery App Features- User-Friendly Interface
One of the most important features to incorporate in an on-demand delivery app is a user-friendly interface. A very important point that a lot of on-demand delivery app companies forget is to encourage users to use the app daily. To make the user fall in love with your app, you must work keenly on the user interface.
Keep it simple, sorted, and engaging. Having everything handy and convenient is every user’s dream and you can give them exactly the same. Do your homework and understand your user’s core requirements. Since we are talking about a food on-delivery app here, you can design the interface so smoothly that the users can order their favorite food in the least number of clicks. It’s about creating an experience that’s so effortless that users can find their favorite dish or discover new cuisines in just a few taps. The integration of advanced search filters, high-quality visuals, and a seamless checkout process are not just features, they are the building blocks of a delightful culinary journey.
For example, Swiggy’s interface, known for its simplicity and ease of navigation, has played a significant role in its growth, allowing users to place an order in just a few taps. Statistically, apps with simpler interfaces see a 30% higher order frequency.
2. Food Delivery App Features- Diverse Payment Options
I always prefer using UPI while making any sort of payment. It makes my work easier. But what if the bank server is down? What if I ordered on COD and I later found out that my wallet was cashless? Payment flexibility is a critical component of the customer experience. In an era where digital wallets and cryptocurrencies are becoming mainstream, offering a plethora of payment options is essential. Look at it as a beneficial way. Apps can cater to a broader audience by accommodating various payment methods.
A study shows that 50% of customers abandon their carts if their preferred payment method isn’t available. This is where an app like Zomato excels, providing options like credit/debit cards, digital wallets, and cash on delivery, catering to a broad customer base.
3. Food Delivery App Features- Real-Time Tracking
Be honest! How many times do you check your delivery guy’s location once he picks up the order? I do it often. Especially when hungry! When he is almost there, I run to the kitchen to get a bottle of water, plates, spoons, and bowls, and I immediately start scrolling through Netflix 😀 …
I am sure this isn’t just me but a lot of people do that. Tracking is a great feature as it gives you the freedom to trace the delivery partner’s progress. You can immediately call him/her if he/she is on the wrong track, you can understand how much will it take them to come and deliver, and most importantly, it gives users transparency and builds anticipation. This feature isn’t just about tracking; it’s about creating a connection between the kitchen, the delivery process, and the customer.
Apps that provide this feature see a 20% increase in customer satisfaction. Real-time tracking not only enhances transparency but also improves the overall customer experience, keeping them informed and engaged throughout the delivery process.
4. Food Delivery App Features- Ratings and Reviews
Customer feedback is a must-have feature in every on-demand delivery app. I personally prefer ordering food from a 4+ rated restaurant. I believe food is something that cherishes your mood and brings joy. It has to be good though. Ratings and reviews serve a dual purpose: they guide new customers in making informed choices and provide businesses with critical insights. If I was a restaurant owner, I would keep a keen eye on my restaurant’s ratings as it matters the most!
Building a feedback system isn’t just a tool for transparency; it’s a platform for continuous improvement and community building. You can come up with more such features that provide users sense of transparency.
Statistics indicate that 70% of users check ratings and reviews before placing an order, highlighting the importance of this feature. While talking about food delivery app features, having transparency on Ratings and Reviews is vital.
5. Food Delivery App Features- Personalized Recommendations
One of the most vital food delivery app features is Personalization. People love that special treatment. They love it when businesses try to connect with their consumers on a personal level. I have a sweet tooth and my Swiggy app keeps recommending me different cool desert places in Pune. I have ordered dessert from Swiggy umpteen times and I must say, their recommendations are really good!
It is a combination of user data analysis and machine learning algorithms. Once the data analysis model is set, it automatically fetches the order data of every user. For example, I keep ordering desserts so the data translates Sagar’s love for sweets to Machine Learning Algorithms which immediately starts matching my preferences with more wide options. Personalized food recommendations increase customer loyalty and order frequency.
Apps with personalized recommendations see a 25% increase in customer retention.
6. Food Delivery App Features- Efficient Order Management
Do you ever wonder how those busy street-side restaurants manage such a continuous queue of orders? Well, it needs skills. Having a smart and efficient order management system is a must in food delivery apps. This crucial technological expertise ensures that orders are processed, tracked, and delivered efficiently. It’s not just about getting the food from the restaurant to the customer. It’s about creating a memorable experience and seamless flow of information between the restaurant, the delivery personnel, and the customer, ensuring that everyone is in sync and the dining experience is flawless.
Efficient order management leads to a 35% reduction in delivery times and a corresponding increase in customer satisfaction.
7. Food Delivery App Features- Promotions and Discounts
All your competitors are giving away whopping offers. What are you waiting for? Well, you must be having great offers ready at your end but does your food delivery app development company know how to roll out all offers smartly? It is not as easy as showing a flashy text that says 30% off on Christmas Eve. It’s about understanding customer behavior and designing offers that not only entice but also add value to their dining experience.
Promotions and offers require special design and technical skills to encourage users to opt for them and get them rightly. Imagine you getting a bad app review for not fulfilling the discount coupon offer!
Offering discounts can increase user acquisition by 40% and boost order volumes. Zomato, for example, has effectively used this strategy with various discount schemes, contributing significantly to its revenue and customer loyalty.
Final Words
An on-demand food delivery app needs to offer more than food; an excellent experience. To do so, ask your food delivery app development company to incorporate all the above-mentioned features. By integrating these essential food delivery app features, your business can ensure a convenient, efficient, and engaging experience for its users, much like industry leaders Swiggy and Zomato.
If you are planning to develop something that marks success, then add these food delivery app features to your plan or simply ping us! We have ready templates for food delivery apps!